Privacy Policy

At AmzExpertly ("we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

By using AmzExpertly, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

1. Information We Collect

1.1 Personal Information

We collect personal information that you voluntarily provide when registering for an account, including:

• Name and contact information (email address)
• Account credentials (username and password)
• Profile information (bio, experience, skills)
• Communication preferences
• Portfolio materials (for Virtual Assistants)

1.2 Automatically Collected Information

When you access our platform, we automatically collect certain information:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, features used, time spent)
• Cookies and similar tracking technologies
• Location data (general geographic location)
• Log files and analytics data

1.3 User-Generated Content

We collect information you provide when using our services, including:

• Task descriptions and project details
• Messages and communications with other users
• Forum posts and community tips
• Reviews and ratings
• Files and documents uploaded to workspaces

2. How We Use Your Information

We use the information we collect for the following purposes:

• Provide Services: To create and manage your account, facilitate connections between sellers and VAs, process transactions, and deliver our platform features
• Communication: To send you service-related notifications, updates, security alerts, and marketing communications (with your consent)
• Improvement: To analyze usage patterns, improve our services, develop new features, and enhance user experience
• Security: To detect, prevent, and address fraud, security issues, and technical problems
• Legal Compliance: To comply with legal obligations, enforce our terms, and protect our rights and property
• Personalization: To customize content, recommendations, and advertising based on your preferences and behavior

3. How We Share Your Information

We may share your information in the following circumstances:

3.1 With Other Users

Your profile information, ratings, and reviews may be visible to other users to facilitate connections and trust within our marketplace.

3.2 Service Providers

We share information with third-party service providers who perform services on our behalf, including:

• Cloud hosting providers (Vercel, AWS)
• Analytics services (Google Analytics)
• Email service providers
• Customer support tools
• Advertising services: Google AdSense (for displaying personalized ads via cookies; see opt-out options in our Cookie Policy)

3.3 Legal Requirements

We may disclose your information if required by law, court order, or government request, or to protect our rights, property, or safety.

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Data Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit (HTTPS/TLS) and at rest
• Secure password hashing using bcrypt
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Regular backups and disaster recovery procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

4.1 Data Breach Notification

In the event of a personal data breach (unauthorized access, loss, or disclosure of personal information), AmzExpertly is committed to responding promptly and transparently:

• Investigation: We will investigate the breach without undue delay to determine its scope and severity
• User Notification: We will notify all affected users within 72 hours of confirming the breach via email to your registered account email address
• Breach Details: Our notification will include what personal data was compromised, when the breach occurred, and the likely consequences
• Protective Measures: We will provide recommendations on steps you should take to protect yourself (password change, monitoring, identity protection services, etc.)
• Remediation Actions: We will detail the measures we are taking to prevent future breaches

Exceptions to Notification: We are not required to notify users if the breach poses no risk to personal rights and freedoms (e.g., encrypted data that cannot be decrypted by unauthorized parties, or publicly available information).

Contact for Security Concerns: If you suspect a data breach or have security concerns, please contact us immediately at security@amzexpertly.com

5. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Data Portability: Request a copy of your data in a structured, machine-readable format
• Opt-Out: Opt-out of marketing communications and certain data processing activities
• Restriction: Request restriction of processing in certain circumstances

To exercise these rights, please contact us at contact@amzexpertly.com

6. Cookies and Tracking Technologies

6.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us remember information about you and your preferences. Cookies can be "persistent" (remain on your device between visits) or "session" (deleted when you close your browser).

6.2 Our Cookie Consent Process

We are committed to respecting your privacy and giving you control over your data. Here's how our cookie consent process works:

• First Visit: When you first visit our website, a cookie consent banner appears asking for your preferences
• Your Choices: You can select "Accept All Cookies", "Essential Only", or "Customize" to choose specific categories
• No Pre-Ticked Boxes: Non-essential cookies are NOT pre-selected; you must actively opt-in
• Easy Changes: Click the cookie button 🍪 in the bottom-left corner anytime to change your preferences
• Proof of Consent: We record when you consented and your preferences for compliance purposes
• Marketing and advertising cookies, including those from Google AdSense, require active consent and will not load without your approval.

6.3 Cookie Categories We Use

6.7 Google AdSense Disclosure

6.4 Managing Your Cookie Preferences

You have full control over cookie consent:

• On First Visit: Use the consent banner to select your preferences (Accept All / Essential Only / Customize)
• Anytime After: Click the 🍪 button in the bottom-left corner to open cookie settings
• Customize: Toggle individual categories on or off
• Browser Controls: Manage cookies through your browser settings (Chrome, Firefox, Safari, Edge all allow this)
• Changes Take Effect: After saving preferences, the page reloads to apply your settings

6.5 Third-Party Cookies

We use cookies from third-party services to enhance our platform:

• Google Analytics: Learn more at Google's Privacy Policy
• Facebook Pixel: Learn more at Facebook's Cookie Policy
• Google AdSense: See section 6.7 above for details and opt-out options

6.6 Opting Out

You can opt out of specific cookie categories:

• Marketing Cookies: Visit Facebook Ads Preferences or use our cookie settings, or for Google AdSense visit Google Ads Settings (https://adssettings.google.com) or About Ads (https://www.aboutads.info)
• Analytics Cookies: Use our cookie settings to disable analytics, or visit Google's opt-out tool
• All Cookies (Except Essential): Use your browser settings or our cookie preferences modal

For detailed information about all types of cookies, how we use them, and how to manage your preferences, see Section 15: Cookie Policy and Tracking Technologies below.

7. Third-Party Links

Our platform may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

8. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from those in your country. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.

Typical retention periods:

• Account information: Until account deletion plus 90 days
• Transaction records: 7 years (legal requirement)
• Marketing communications: Until opt-out
• Log files: 90 days

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our services after changes are posted constitutes your acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

14. Data Processing & Legal Basis

14.1 Legal Basis for Processing (GDPR)

We process your personal data based on the following legal grounds:

• Contract: Processing necessary to provide services and fulfill our agreement with you
• Consent: Where you have explicitly consented to processing (e.g., marketing communications)
• Legal Obligation: Where required by law (e.g., tax records, fraud prevention)
• Legitimate Interests: To improve services, prevent fraud, and ensure platform security

14.2 Data Subject Rights (GDPR)

If you are located in the EU, you have the following rights regarding your personal data:

• Right to Access: You can request a copy of all personal data we hold about you
• Right to Rectification: You can request corrections to inaccurate data
• Right to Erasure: You can request deletion of your personal data (subject to legal obligations)
• Right to Restrict Processing: You can request we limit how we use your data
• Right to Data Portability: You can request your data in a structured, machine-readable format
• Right to Object: You can object to processing for direct marketing or legitimate interests
• Right to Lodge a Complaint: You can file a complaint with your national data protection authority

14.3 Data Protection Officer

If you have questions about our data processing practices or wish to exercise your rights, contact:

Email: contact@amzexpertly.com

15. Cookie Policy and Tracking Technologies

15.1 What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit our website. Cookies can be "persistent" (remain on your device) or "session" (deleted when you close your browser).

15.2 How We Use Cookies

We use cookies for:

• Essential Functionality: Authentication, security, and core navigation
• Preferences: Remembering your settings and choices
• Analytics: Understanding how you use our services
• Performance: Monitoring and enhancing platform performance
• Personalization: Providing customized content
• Marketing: Delivering relevant advertising

15.3 Types of Cookies We Use

15.4 Third-Party Cookies

We use third-party services that may set cookies:

• Google Analytics: Website usage analysis
• Social Media Platforms: Facebook, Twitter, LinkedIn tracking
• Advertising Partners: Relevant ad delivery and campaign measurement (including Google AdSense)

15.5 Managing Your Cookie Preferences

You can manage cookies through:

• Browser Settings: Chrome, Firefox, Safari, Edge all allow cookie management
• Our Cookie Settings: Use the cookie preferences button on our website
• Opt-Out Tools: DAA, NAI, and EDAA offer industry opt-out options

15.6 Other Tracking Technologies

Beyond cookies, we may use:

• Web Beacons (Pixels): Track page views and email opens
• Local Storage: Store larger amounts of data locally
• Session Storage: Temporary data during browser session
• IndexedDB: Client-side storage for structured data